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Manager, Publisher Success - (Remote - US)

Posted 2024-11-07

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💎 Seniority level: Manager, 5+ years

📍 Location: United States

💸 Salary: 95000 - 125000 USD per year

🔍 Industry: Advertising management

🏢 Company: Mediavine

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: LeadershipProject ManagementPeople ManagementProject CoordinationCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationProblem SolvingOrganizational skillsWritten communication

Requirements:
  • 5+ years of progressive experience in a customer-facing role.
  • At least 3+ years of ad management, preferably in publisher-facing roles.
  • Experience with Mediavine and ad-tech is preferred.
  • Proficiency in CRM software (e.g., HubSpot, Salesforce).
  • Strong interpersonal, written, and verbal communication skills.
  • Strong organization skills and attention to detail.
  • Empathy and a client-focused mindset.
Responsibilities:
  • Lead, mentor, and motivate a team of account managers, ensuring high performance and collaboration.
  • Ensure client satisfaction by understanding their business needs and providing proactive solutions.
  • Develop strategies to maximize revenue growth and track key performance metrics.
  • Monitor account health and identify risks and opportunities.
  • Collaborate with internal teams to enhance client engagement and account growth.
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🔥 Account Manager, Publisher Success - (Remote - US)
Posted 2024-11-07

📍 United States

🧭 Full-Time

💸 55000 - 115000 USD per year

🔍 Advertising management

🏢 Company: Mediavine

  • 2+ years of experience in Customer Success or a related field.
  • Mediavine experience preferred.
  • Experience in a publisher-facing role.
  • Strong proficiency with Google Suite.
  • Experience with communication platforms like Slack.
  • Experience working with a CRM such as Hubspot or Salesforce.
  • Strong critical thinking and analytical skills.
  • Excellent time management and organizational skills.
  • Exceptional written and verbal communication skills.
  • Ability to travel for team retreats and events.

  • Manage an established portfolio of publishers, focusing on retention and growth.
  • Take on new accounts, build rapport, and foster trust and long-term partnerships.
  • Proactively assess potential risks of churn and implement solutions.
  • Advocate for publisher needs and address requests.
  • Use data to provide tailored recommendations and deliver periodic business reviews.
  • Maintain communication with each publisher and monitor their social accounts.
  • Collaborate with internal teams to resolve issues and share key trends.

Data AnalysisSalesforceData analysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelTime Management

Posted 2024-11-07
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