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🔍 Employee experience software
🏢 Company: Simpplr👥 251-500💰 $70,000,000 Series D over 1 year agoHuman ResourcesInformation TechnologyEnterprise SoftwareCollaborationSoftware
- 5+ years of experience creating customer facing deliverables.
- Strong editorial skills.
- BA/BS in technical communication or a related discipline or at least five years of experience writing complex documentation for web-based software.
- Experience in writing feature/functional documentation.
- Expertise in content/learning development tools like Google Suite, Zendesk, Adobe, Rise/Articulate 360.
- Experience creating scripts for digital training.
- Strong management skills to plan, write, edit and publish content.
- A learning mentality and willingness to take on challenges.
- Experience as part of a SaaS Customer Success Team.
- Good research, organizational, and learning skills.
- Develop extensive product knowledge through using the software and comprehending existing documentation.
- Work with product managers, product marketing, and engineers to produce and maintain world-class documentation.
- Support the Simpplr Training and Content Manager in developing new training material for delivery.
- Prioritize content needs with Simpplr Customer Success and Product teams.
- Manage content library and version control.
- Develop scripts and integrate those scripts into modules with the Training and Content Manager.
- Compile best practice data and draft content deliverables for review.
- Gather customer feedback on documentation to improve usability.
Content creationContent managementOrganizational skillsDocumentationResearchWritingSaaS
Posted 17 days ago
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