Technical Content Writer / Strategist

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Requirements:

• 5+ years of experience creating customer facing deliverables.
• Strong editorial skills.
• BA/BS in technical communication or a related discipline or at least five years of experience writing complex documentation for web-based software.
• Experience in writing feature/functional documentation.
• Expertise in content/learning development tools like Google Suite, Zendesk, Adobe, Rise/Articulate 360.
• Experience creating scripts for digital training.
• Strong management skills to plan, write, edit and publish content.
• A learning mentality and willingness to take on challenges.
• Experience as part of a SaaS Customer Success Team.
• Good research, organizational, and learning skills.

Responsibilities:

• Develop extensive product knowledge through using the software and comprehending existing documentation.
• Work with product managers, product marketing, and engineers to produce and maintain world-class documentation.
• Support the Simpplr Training and Content Manager in developing new training material for delivery.
• Prioritize content needs with Simpplr Customer Success and Product teams.
• Manage content library and version control.
• Develop scripts and integrate those scripts into modules with the Training and Content Manager.
• Compile best practice data and draft content deliverables for review.
• Gather customer feedback on documentation to improve usability.