Clinical Admissions Manager

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Requirements:

• 2+ years of behavioral health admissions supervisory or management experience required.
• Masters degree in mental health or a related field required.
• Independent mental health licensure is required (all disciplines welcome).
• Salesforce experience preferred.
• Familiarity with software such as Gmail, Slack, Dropbox, Zoom, Office, and EMR.
• Experience working with teens and young adults preferred.
• Strong project management skills and ability to manage details in a fast-paced environment.
• Ability to energize, motivate, and communicate effectively within the organization.
• High proficiency in navigating electronic medical record systems.
• Work authorized in the United States and bilingual English proficiency.
• Access to reliable technology resources for delivering telehealth services.

Responsibilities:

• Accomplish department objectives by managing a team of Admissions Assessment Therapists, Associates, and/or Coordinators.
• Lead team supervision including performance reviews, one-on-one check-ins, team meetings, hiring, training, coaching, and developing growth plans.
• Oversee intake and assessments of prospective clients for virtual intensive outpatient programming.
• Conduct monthly chart audits for compliance and quality assurance.
• Collaborate with various leadership teams to identify growth opportunities and enhance admissions processes.
• Set admissions best practices and revise policies as necessary.
• Provide service recovery for escalated instances, ensuring client satisfaction.
• Communicate competently with clients to build rapport and present program information.
• Perform HIPAA-compliant biopsychosocial assessments and connect with staff for crises or higher care needed.
• Construct provisional diagnoses using DSM-V criteria and document client information per regulatory standards.
• Assign treatment team members and inform staff of new admissions.
• Adapt to organizational changes while maintaining focus on client needs.