Manager, Service Optimisation (Payroll)

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Requirements:

• Minimum 5 years of exposure to payroll/accounting processing, preferably across multiple markets.
• Minimum 3 years of project management experience; familiarity with ClickUp is beneficial.
• Degree in Accounting, Finance, Business Administration or related field is a plus.
• Fluency in written and verbal English is required.
• At least 2 years of experience as Account Manager/Assistant Account Manager with customer services/customer success background.
• Motivated self-starter with a positive attitude.
• Proactive focus on client satisfaction and problem-solving.
• Ability to multi-task in a fast-paced environment.
• Organized, detail-oriented, and able to prioritize.
• Excellent interpersonal skills.

Responsibilities:

• Analyse current processing methods to identify pain points and suggest improvements.
• Lead service optimization projects while coordinating with internal teams.
• Participate in product enhancement projects, including user acceptance testing for payroll software.
• Review internal incident reports and develop improvement plans to prevent future issues.
• Evaluate improvement suggestions from team members for potential broader application.
• Support data analysis tasks including KPI and incident/process timeliness reporting.
• Complete periodic and ad-hoc reporting duties as requested.