Customer Experience Associate

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Requirements:

• 2+ years of experience in a customer-facing role, ideally in customer support, CX, or customer success.
• Strong verbal and written communication skills and comfort handling interactions with customers via phone, email, and chat.
• Strong problem-solving skills with the ability to think on your feet.
• Organizational skills to manage multiple interactions without overlooking details.
• Passion for nutrition or wellness.
• Experience using CRM systems like Front, Intercom, Aircall, or similar platforms.
• Openness to working one weekend day per week.

Responsibilities:

• Provide exceptional customer support across phone, email, and chat, answering questions and resolving customer issues with professionalism and empathy.
• Troubleshoot common technical issues and guide customers through account management, billing, and service inquiries.
• Document customer interactions accurately in our CRM, ensuring that all cases are tracked and followed up if necessary.
• Collaborate with cross-functional teams to escalate and resolve more complex issues.
• Identify areas for process improvement by reporting trends in customer feedback.
• Maintain a deep understanding of Nourish's products and services.
• Support weekend operations, ensuring customer access to support.