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Customer Experience Associate

Posted 2024-10-31

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📍 Location: Nashville, TN; Salt Lake City, UT

🔍 Industry: Pet food

🗣️ Languages: English

🪄 Skills: Communication SkillsCollaboration

Requirements:
  • Put pets first and show empathy and understanding towards dogs.
  • Value patience and exhibit strong communication skills.
  • Improvise and tackle challenges creatively.
  • Possess problem-solving skills to identify and resolve issues quickly.
  • Have a fun-loving attitude and enjoy engaging with pets.
Responsibilities:
  • Represent the Ollie brand voice to current and prospective customers.
  • Deliver a memorable customer experience to build long-term relationships with pets and their owners.
  • Manage customer relationships via emails, phones, and order management systems.
  • Accurately track and monitor customer feedback and interactions.
  • Drive initiatives to create a world-class customer experience.
  • Develop and lead projects to improve the Ollie experience.
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  • Troubleshoot common technical issues and guide customers through account management, billing, and service inquiries.
  • Document customer interactions accurately in our CRM, ensuring that all cases are tracked and followed up if necessary.
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