Strategic Account Manager - Remote - Remote

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Requirements:

• Bachelor's degree (B.A.) from a four-year college or university or equivalent experience.
• Minimum three years of experience in a customer support and/or sales role.
• Experience in the pharmaceutical industry.
• Experience working with Pharmaceutical Brand Teams.
• Project Management, HUB Operations or Specialty Pharmacy Operations/Account Management is desired.
• Technical skills are a must.
• Good verbal and written communication skills.
• Strong listening skills and comprehension.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Responsibilities:

• Forms strategic partnerships with clients by understanding their business goals and technical challenges.
• Establishes a role as an advisor to clients and colleagues.
• Presents new ideas and innovations to clients to upsell and enhance products and services.
• Regularly meets with clients to review service quality and ensure they are receiving maximum benefit from features.
• Works with Client Services to resolve complex support issues.
• Manages delivery of services to achieve high client satisfaction.
• Determines effective problem resolution methods using internal resources.
• Acts as the primary point of contact for sales and service.
• Participates in client reviews and annual Plan Of Action meetings.