Strategic Account Manager - Remote - Remote

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Requirements:

• Bachelor's degree from a four-year college or university or equivalent experience.
• Minimum of three years of experience in customer support and/or sales.
• Experience working in the Pharmaceutical industry is essential.
• Experience with Pharmaceutical Brand Teams is strongly desired.
• Background in Project Management, HUB Operations, or Specialty Pharmacy Operations is a plus.
• Technical skills are mandatory.
• Strong verbal and written communication skills.
• Good listening and comprehension abilities.
• Capability to define problems, gather data, and draw valid conclusions.

Responsibilities:

• Forms strategic partnerships with clients by understanding their business goals and challenges.
• Acts as an advisor to clients and colleagues by providing insights and recommendations.
• Presents new ideas and innovations to clients to enhance their products and services.
• Researches high-level solutions tailored for client needs.
• Maintains client relationships through regular meetings and calls to ensure maximum benefit from services.
• Collaborates with Client Services to address complex support issues.
• Manages agreed-upon services to maintain high client satisfaction and trust.
• Acts as the primary point of contact for sales and service.
• Participates in quarterly client reviews and annual planning meetings.
• Plans milestones and tracks progress effectively.