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Strategic Account Manager - Remote ( Pharma as a client )

Posted 2024-11-07

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💎 Seniority level: Manager, Minimum three years

📍 Location: United States

🔍 Industry: Pharmaceutical

🏢 Company: AssistRx

🗣️ Languages: English

⏳ Experience: Minimum three years

🪄 Skills: Project ManagementData AnalysisStrategyData analysisCommunication SkillsAnalytical SkillsCollaboration

Requirements:
  • Ability to communicate ideas effectively in writing and verbally.
  • Good listening and comprehension skills.
  • Strong problem-solving skills with the ability to gather data and draw conclusions.
  • Bachelor's degree from a four-year university or equivalent experience.
  • Minimum three years in customer support or sales role.
  • Experience in the pharmaceutical sector and with Pharmaceutical Brand Teams.
  • Project Management or HUB Operations experience is preferred.
  • Technical skills are required.
Responsibilities:
  • Forms strategic partnerships with clients by understanding their business goals and challenges.
  • Presents new ideas to clients to upsell and enhance products.
  • Regular meetings to review service quality and satisfaction.
  • Works with Client Services to resolve complex support issues.
  • Acts as primary contact for sales and service.
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  • Works with Client Services to solve complex support issues effectively.
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📍 United States

🔍 Pharmaceutical

🏢 Company: AssistRx

  • Bachelor's degree (B. A.) from four-year college or university or equivalent experience.
  • Minimum three years of experience working in a customer support and/or sales capacity role.
  • Experience working for or in Pharma.
  • Experience working with Pharmaceutical Brand Teams is essential.
  • Project Management, HUB Operations or Specialty Pharmacy Operations/Account Management strongly desired.
  • Technical skills a must.

  • Forms strategic partnership with clients by developing a working knowledge of their business goals, technical challenges and infrastructure configurations to ensure an outstanding customer experience.
  • Establish and maintain a role as advisor to clients and colleagues.
  • Present new ideas and innovations to clients to upsell and enhance their products and services.
  • Research high-level solutions for the client.
  • Develop the relationship with the client through regular meetings/conference calls to review service quality and ensure they are receiving maximum benefit from iAssist’s features and benefits.
  • Works with Client Services to solve complex support issues effectively.
  • Manages the delivery of recommended/agreed-upon services to achieve high client satisfaction and trust.
  • Determines most effective method of problem resolution by utilizing internal resources when necessary.
  • Primary point of contact for sales and service.
  • Participates in client quarterly reviews, attends annual Plan Of Action meetings and other travel as needed.
  • Plan milestones and track progress.

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Posted 2024-09-20
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