Apply📍 United States
🔍 Pharmaceutical
🏢 Company: AssistRx
- Bachelor's degree (B. A.) from four-year college or university or equivalent experience.
- Minimum three years of experience working in a customer support and/or sales capacity role.
- Experience working for or in Pharma.
- Experience working with Pharmaceutical Brand Teams is essential.
- Project Management, HUB Operations or Specialty Pharmacy Operations/Account Management strongly desired.
- Technical skills a must.
- Forms strategic partnership with clients by developing a working knowledge of their business goals, technical challenges and infrastructure configurations to ensure an outstanding customer experience.
- Establish and maintain a role as advisor to clients and colleagues.
- Present new ideas and innovations to clients to upsell and enhance their products and services.
- Research high-level solutions for the client.
- Develop the relationship with the client through regular meetings/conference calls to review service quality and ensure they are receiving maximum benefit from iAssist’s features and benefits.
- Works with Client Services to solve complex support issues effectively.
- Manages the delivery of recommended/agreed-upon services to achieve high client satisfaction and trust.
- Determines most effective method of problem resolution by utilizing internal resources when necessary.
- Primary point of contact for sales and service.
- Participates in client quarterly reviews, attends annual Plan Of Action meetings and other travel as needed.
- Plan milestones and track progress.
LeadershipProject ManagementBusiness DevelopmentData AnalysisCross-functional Team LeadershipBusiness developmentData analysisStrategic ManagementCommunication SkillsAnalytical SkillsCollaborationPresentation skillsWritten communication
Posted 2024-09-20
Apply