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Customer Operations Coordinator

Posted 2024-10-29

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šŸ’Ž Seniority level: Entry, At least 2 years

šŸ“ Location: Canada

šŸ” Industry: Telecommunications

šŸ¢ Company: iTel Networks Inc.

šŸ—£ļø Languages: English, French

ā³ Experience: At least 2 years

šŸŖ„ Skills: Data AnalysisData analysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelCustomer serviceMicrosoft OfficeAttention to detailOrganizational skills

Requirements:
  • At least 2 years of recent experience in an administrative or related position is required.
  • Experience in the telecom industry is a plus.
  • Knowledge of Google Suite and Microsoft Office is necessary.
  • Experience with Zendesk customer service software is considered an asset.
  • Excellent attention to detail and strong analytical and critical thinking skills.
  • Ability to organize work, prioritize, multitask, and meet strict deadlines with minimal direction.
  • Ability to thrive in a dynamic, fast-paced environment.
  • Exceptional customer service skills for internal and external clients.
  • Strong verbal and written communication skills.
  • French language proficiency is preferred but not required.
Responsibilities:
  • Validate incoming sales orders for completeness and accuracy, entering data into internal systems.
  • Liaise with customers and operational teams to ensure client success.
  • Assist in the preparation of customer contracts to ensure accuracy.
  • Prioritize and respond to customer inquiries, delivering exceptional service.
  • Act as the initial contact for wholesale customers.
  • Process maintenance orders with vendors, including renewals and cancellations.
  • Create and reconcile customer records in various internal systems.
  • Maintain knowledge of iTel products and participate in knowledge sharing meetings.
  • Collaborate with departments to improve efficiency and participate in special projects.
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šŸ”„ Bilingual Customer Operations Coordinator
Posted 2024-10-29

šŸ“ Canada

šŸ” Telecommunications

šŸ¢ Company: iTel Networks Inc.

  • At least 2 years of recent experience in an administrative or related position is required; experience in the telecom industry is a plus.
  • Knowledge of Google Suite and Microsoft Office.
  • Experience with Zendesk customer service software is considered an asset.
  • Possess excellent attention to detail and analytical and critical thinking skills.
  • Ability to organize work, set priorities, multi-task, and work with minimal direction to meet strict deadlines.
  • Ability to thrive in a dynamic, fast-paced environment and provide exceptional customer service.
  • Strong verbal and written communication abilities; French is preferred but not required.

  • Validate incoming sales orders for completeness and accuracy and enter order data into internal systems.
  • Liaise with customers, sales representatives, and operational teams to gather information and ensure client success.
  • Assist with the preparation of customer contracts to ensure accuracy and consistency.
  • Prioritize and respond to customer requests and inquiries, providing best-in-class service.
  • Act as the initial point of contact for wholesale customers.
  • Process maintenance orders with upstream vendors, including renewals, cancellations, migrations, and replacements.
  • Create accurate order records in various iTel systems.
  • Reconcile and correct customer records as required.
  • Maintain a comprehensive understanding of iTel products, services, pricing structures, and industry trends.
  • Participate in regular knowledge sharing meetings and work collaboratively with other departments.

Communication SkillsAnalytical SkillsCollaborationMicrosoft ExcelCustomer serviceMicrosoft OfficeAttention to detailOrganizational skills

Posted 2024-10-29
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