Bilingual Customer Operations Coordinator

View full description

Requirements:

• At least 2 years of recent experience in an administrative or related position is required; experience in the telecom industry is a plus.
• Knowledge of Google Suite and Microsoft Office.
• Experience with Zendesk customer service software is considered an asset.
• Possess excellent attention to detail and analytical and critical thinking skills.
• Ability to organize work, set priorities, multi-task, and work with minimal direction to meet strict deadlines.
• Ability to thrive in a dynamic, fast-paced environment and provide exceptional customer service.
• Strong verbal and written communication abilities; French is preferred but not required.

Responsibilities:

• Validate incoming sales orders for completeness and accuracy and enter order data into internal systems.
• Liaise with customers, sales representatives, and operational teams to gather information and ensure client success.
• Assist with the preparation of customer contracts to ensure accuracy and consistency.
• Prioritize and respond to customer requests and inquiries, providing best-in-class service.
• Act as the initial point of contact for wholesale customers.
• Process maintenance orders with upstream vendors, including renewals, cancellations, migrations, and replacements.
• Create accurate order records in various iTel systems.
• Reconcile and correct customer records as required.
• Maintain a comprehensive understanding of iTel products, services, pricing structures, and industry trends.
• Participate in regular knowledge sharing meetings and work collaboratively with other departments.