Intake Coordinator

View full description

Requirements:

• In-depth background in a work setup similar to freelancing as an Independent Contractor.
• Comfortable working remotely within the US East Coast time zone.
• Preferred Associate degree and graduate of an accredited school with prior experience in Home Health services or Hospice.
• Previous experience in clerical roles.
• Familiarity with medical software and equipment.
• Strong rapport-building skills with patients and facility staff.
• Proficient problem-solving and critical thinking abilities.
• Excellent verbal and written communication skills.
• Competency in Microsoft Word and Excel.
• Positive demeanor and ability to relate well with patients and staff.
• Exceptional organization and multitasking skills, with the capacity to work independently.
• Proficiency in written documentation and computer competency.
• Must have a fast, reliable internet connection with backup.

Responsibilities:

• Organize and coordinate patient care, ensuring seamless transitions and continuity.
• Conduct phone interviews with patients to gather personal information, confirm demographics, and assess social support systems.
• Schedule initial visits, review medications and insurance coverage, and evaluate patients' needs through medical record review.
• Collaborate with healthcare professionals to coordinate care and explain available services.
• Arrange home visits, perform billing tasks, maintain administrative records, and build relationships with referral sources.
• Support quality improvement initiatives while adhering to infection control policies and maintaining confidentiality.