Customer Success Manager (with B2B Digital Marketing Agency experience)

Posted 2024-10-24

💎 Seniority level: Manager, 1-3 years

📍 Location: Philippines, US Eastern Time, NOT STATED

🔍 Industry: B2B digital marketing

🏢 Company: ScalePH

🗣️ Languages: English

⏳ Experience: 1-3 years

🪄 Skills: Project ManagementData AnalysisGoogle AnalyticsStrategyData analysisCommunication SkillsCollaboration

Strong English fluency and excellent communication skills via Slack, Zoom, and email.
Ability to work US hours, preferably EST.
Skilled in using Asana as a project management tool.
1-3 years of B2B digital marketing experience in an agency or project management role.
Good understanding of B2B marketing and experience with Google Analytics, Google Tag Manager, and other ad platforms.
Experience analyzing data from Google Ads, Microsoft Ads, Facebook Ads, and LinkedIn Ads.

As a Customer Success Manager, you will lead client meetings, organize calls, and take notes.
You will manage client projects using Asana, defining tasks and monitoring progress.
Act as the primary communication link via Slack, Zoom, and email.
Collaborate closely with internal teams to ensure client strategies and deliverables are met.
Review client deliverables for quality and identify growth opportunities.

Posted 2024-09-20

📍 Philippines

🔍 B2B Digital Marketing

🏢 Company: ScalePH

Must-Haves: Strong English fluency and excellent communication skills via Slack, Zoom, and email.
Ability to work US hours, preferably EST.
Skilled in using Asana as a project management tool.
1-3 years of B2B digital marketing experience in an agency setting or a collaboration-heavy project management role.
Good understanding of B2B marketing and experience with Google Analytics, Google Tag Manager, and Google Ads Editor or other ad platforms.
Experience analyzing data from ad platforms like Google Ads, Microsoft Ads, Facebook Ads, and LinkedIn Ads.
Nice-to-Haves: Creative skills using tools like Canva or Figma.
Hands-on marketing or practitioner experience managing PPC, SEO, Paid Social, and/or Media Buying strategies.

The CSM serves as a vital link between the company and its clients, focusing on ensuring customer satisfaction and fostering long-term relationships.
Leading Client Meetings: Organizing and conducting calls with clients, setting agendas, and taking detailed notes.
Project Management: Using Asana to define tasks, monitor progress, and ensure timely delivery of client projects.
Client Communication: Acting as the primary point of contact for clients via Slack, Zoom, and email, maintaining strong relationships and managing expectations.
Collaboration: Working closely with internal teams to align on strategies and deliverables, advocating for client needs and objectives.
Reporting and Analysis: Reviewing client deliverables to ensure quality and accuracy, and collaborating with teams to identify growth opportunities.

Project ManagementData AnalysisGoogle AnalyticsStrategyData analysisCommunication SkillsCollaboration

Posted 2024-09-20

🔧 Requirements