Customer Success Manager (with B2B Digital Marketing Agency experience)

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Requirements:

• Must-Haves: Strong English fluency and excellent communication skills via Slack, Zoom, and email.
• Ability to work US hours, preferably EST.
• Skilled in using Asana as a project management tool.
• 1-3 years of B2B digital marketing experience in an agency setting or a collaboration-heavy project management role.
• Good understanding of B2B marketing and experience with Google Analytics, Google Tag Manager, and Google Ads Editor or other ad platforms.
• Experience analyzing data from ad platforms like Google Ads, Microsoft Ads, Facebook Ads, and LinkedIn Ads.
• Nice-to-Haves: Creative skills using tools like Canva or Figma.
• Hands-on marketing or practitioner experience managing PPC, SEO, Paid Social, and/or Media Buying strategies.

Responsibilities:

• The CSM serves as a vital link between the company and its clients, focusing on ensuring customer satisfaction and fostering long-term relationships.
• Leading Client Meetings: Organizing and conducting calls with clients, setting agendas, and taking detailed notes.
• Project Management: Using Asana to define tasks, monitor progress, and ensure timely delivery of client projects.
• Client Communication: Acting as the primary point of contact for clients via Slack, Zoom, and email, maintaining strong relationships and managing expectations.
• Collaboration: Working closely with internal teams to align on strategies and deliverables, advocating for client needs and objectives.
• Reporting and Analysis: Reviewing client deliverables to ensure quality and accuracy, and collaborating with teams to identify growth opportunities.