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Customer Success Manager, Mid-Market

Posted 2024-10-23

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💎 Seniority level: Manager, 1-3 years

📍 Location: US

💸 Salary: 70000 - 90000 USD per year

🔍 Industry: SaaS for public relations and communications

🏢 Company: Muck Rack

🗣️ Languages: English

⏳ Experience: 1-3 years

🪄 Skills: LeadershipBusiness DevelopmentData AnalysisPeople ManagementCross-functional Team LeadershipBusiness developmentData analysisCommunication SkillsAnalytical SkillsCollaborationNegotiation

Requirements:
  • 1-3 years in Customer Success or Account Management within a B2B SaaS environment.
  • Proven track record of exceeding revenue goals.
  • Expertise in overseeing entire customer lifecycle and managing renewal cycles.
  • Background in contract management and negotiation.
  • Strong communication skills to address customer concerns.
  • Ability to leverage data for decision making.
  • Flexibility to adapt to changing priorities.
  • Experience or interest in PR or journalism is beneficial.
Responsibilities:
  • Serve as primary contact for mid-market segment, managing business valued at $1.7 - $2 million annually.
  • Achieve revenue goals and meet activity requirements consistently.
  • Conduct virtual and in-person meetings for product expertise and strategic recommendations.
  • Oversee customer lifecycle from post-sale to renewal.
  • Manage feedback and deliver insights to influence the product roadmap.
  • Source new contacts and communicate value propositions.
  • Negotiate contracts for growing customer relationships.
  • Immerse in public relations industry to build a network.
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