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Quality Assurance Analyst (Transaction Monitoring)

Posted 2 months agoViewed

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💎 Seniority level: Middle, 2 to 5 years

📍 Location: India

🔍 Industry: Financial Services

🏢 Company: Careers at Tide

🗣️ Languages: English

⏳ Experience: 2 to 5 years

🪄 Skills: LeadershipData AnalysisQACross-functional Team LeadershipOperations ManagementCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem-solving skillsQuality Assurance

Requirements:
  • 2 to 5 years of experience in QA in the OM space.
  • Strong understanding of CDD and EDD processes and AML controls in India.
  • Knowledge of watchlists, sanctions & PEP, adverse media.
  • Ability to evaluate and improve processes in line with policies.
  • Excellent verbal, written, and interpersonal communication skills.
  • Strong problem-solving skills and attention to detail.
  • Proficiency in Microsoft Office and knowledge of quality assurance testing tools.
Responsibilities:
  • Check adherence of OM analysts to correct processes and procedures.
  • Review and score a percentage of cases actioned by the OM team.
  • Develop and maintain the QA scorecard.
  • Conduct QA calibration sessions to analyze team performance.
  • Collaborate with the training team for training needs analysis.
  • Identify individual learning gaps and provide feedback.
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🔥 Quality Assurance Analyst (Transaction Monitoring)
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📍 UK, India, Germany

🧭 Full-Time

🔍 Financial services

  • 2 to 5 years of experience in QA in the OM space.
  • Strong understanding of CDD and EDD processes.
  • Experience with AML controls and tools in the Indian context.
  • Knowledge of watchlists, sanctions, PEP, and adverse media.
  • Ability to evaluate and improve processes according to policies.
  • Excellent verbal, written, and interpersonal communication skills.
  • Strong problem-solving skills with keen attention to detail.
  • Self-motivated with solid time management skills.
  • Proficiency in Microsoft Office (intermediate Word, basic Excel).
  • Knowledge of quality assurance testing tools.
  • Ability to multitask and operate in a fast-paced environment.

  • Checking if OM analysts follow correct processes and procedures.
  • Reviewing and scoring a percentage of cases actioned by the OM team.
  • Developing, maintaining, and improving the QA scorecard.
  • Performing QA calibration sessions to analyze team performance.
  • Identifying procedural gaps and improvement trends.
  • Collaborating with the training team for training needs analysis.
  • Conducting individual feedback sessions for analyst improvement.

LeadershipData AnalysisPeople ManagementQACross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelTime ManagementQuality Assurance

Posted 2 months ago
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