Quality Assurance Analyst (Transaction Monitoring)

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Requirements:

• 2 to 5 years of experience in QA in the OM space.
• Strong understanding of CDD and EDD processes.
• Experience with AML controls and tools in the Indian context.
• Knowledge of watchlists, sanctions, PEP, and adverse media.
• Ability to evaluate and improve processes according to policies.
• Excellent verbal, written, and interpersonal communication skills.
• Strong problem-solving skills with keen attention to detail.
• Self-motivated with solid time management skills.
• Proficiency in Microsoft Office (intermediate Word, basic Excel).
• Knowledge of quality assurance testing tools.
• Ability to multitask and operate in a fast-paced environment.

Responsibilities:

• Checking if OM analysts follow correct processes and procedures.
• Reviewing and scoring a percentage of cases actioned by the OM team.
• Developing, maintaining, and improving the QA scorecard.
• Performing QA calibration sessions to analyze team performance.
• Identifying procedural gaps and improvement trends.
• Collaborating with the training team for training needs analysis.
• Conducting individual feedback sessions for analyst improvement.