Director of Implementation

Posted 2024-10-21

💎 Seniority level: Director, 5+ years

📍 Location: United States

💸 Salary: 225000 - 250000 USD per year

🔍 Industry: Healthcare technology

🏢 Company: SmarterDx

⏳ Experience: 5+ years

🪄 Skills: Data engineeringCommunication Skills

5+ years of experience managing teams doing hospital SaaS implementations.
History of designing integrations between EMRs and third-party applications using HL7v2, FHIR, and other interface technologies.
Deep understanding of healthcare data and technology, particularly related to RCM & CDI.
Positive, collaborative problem-solving approach that helps the team resolve issues.
Strong organization and communication skills.
Proven track record of building and refining scalable processes.

Lead the implementation team & design process of new integrations with EMRs.
Refine the implementation team to standardize technical and training processes.
Collaborate with Sales, Data Engineering, and Customer Success to coordinate hand-offs for rapid scaling.
Establish and monitor KPIs to track project and team performance.
Identify key project risks and proactively implement strategies.
Build efficient utilization of the broader implementation team.

Posted 2024-11-10

📍 United States

💸 115000 - 120000 USD per year

🔍 Energy industry

🏢 Company: GlacierGrid

7+ years of experience in implementation, project management, or technical operations roles.
At least 3 years in a leadership/management role.
Strong background in hardware/software installations and technical troubleshooting.
Proven experience in managing and developing teams.
Expertise in coordinating complex projects involving multiple stakeholders.
Ability to build relationships with customers and technicians.
Strong reporting and analytical skills.
Proficiency in HubSpot, project management software, and Google Suite.

Oversee the Holistic Implementation Process, leading end-to-end management to ensure timely hardware fulfillment, delivery, and installation.
Partner with CX teams to develop project plans and coordinate customer communications.
Manage collection and documentation of customer data pre- and post-installation.
Hire, train, and manage internal technicians and develop relationships with external technicians.
Monitor installer performance and train technicians on new products.
Serve as the point of escalation for installation issues and partner with customer support teams.
Create and implement SOPs to enhance operational efficiency.
Create detailed reports on implementation progress and share insights for continuous improvement.
Support long-term strategies for scaling the implementation process.

LeadershipProject ManagementAnalytical SkillsCollaborationProblem SolvingDocumentation

Posted 2024-11-10

🔧 Requirements