Apply📍 United States
🧭 Full-Time
💸 40000 - 50000 USD per year
🔍 Healthcare
🏢 Company: Pomelo Care
- Fluent in Spanish.
- Earned your Bachelor's degree in social work, healthcare, or a related field.
- Excellent customer service and communication skills.
- Willing to work some nights and weekends.
- Are internet-connected, able to work remotely.
- Familiar with working with people assigned to Medicaid health plans.
- Strong organizational and time-management skills.
- Ability to work independently and as part of a team.
- Conduct outbound calls and digital outreach (SMS, email) to patients to provide information and education about Pomelo Care services and resources.
- Manage inbound calls from potential patients.
- Achieve member enrollment goals as driven by company KPIs.
- Support patients by answering their questions, addressing their concerns, and providing guidance.
- Document all interactions and maintain timely, accurate records of patient outreach activities.
- Collaborate internally and externally with healthcare providers, community organizations, and other stakeholders.
- Work with families to schedule appointments and follow-up care as needed.
- Participate in training and development opportunities to stay current on healthcare trends and regulations.
Communication SkillsCollaborationCustomer serviceOrganizational skills
Posted 2024-10-21
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