Bilingual Outreach & Engagement Specialist

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Requirements:

• Fluent in Spanish.
• Earned your Bachelor's degree in social work, healthcare, or a related field.
• Excellent customer service and communication skills.
• Willing to work some nights and weekends.
• Are internet-connected, able to work remotely.
• Familiar with working with people assigned to Medicaid health plans.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.

Responsibilities:

• Conduct outbound calls and digital outreach (SMS, email) to patients to provide information and education about Pomelo Care services and resources.
• Manage inbound calls from potential patients.
• Achieve member enrollment goals as driven by company KPIs.
• Support patients by answering their questions, addressing their concerns, and providing guidance.
• Document all interactions and maintain timely, accurate records of patient outreach activities.
• Collaborate internally and externally with healthcare providers, community organizations, and other stakeholders.
• Work with families to schedule appointments and follow-up care as needed.
• Participate in training and development opportunities to stay current on healthcare trends and regulations.