Customer Communications Manager

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Requirements:

• Bachelor’s degree in Communications, Marketing or related field.
• At least 5 years of experience in communications, with a focus on B2B software.
• Proven experience in managing customer communications and review sites.
• Exceptional writing, editing, and verbal communication skills.
• Ability to tailor messages to different platforms and audiences.
• Demonstrated collaborative skills and ability to manage multiple projects simultaneously.

Responsibilities:

• Take a bird's eye view of all customer communications channels across the organization.
• Provide guidance and support to other departments in refining communication processes.
• Support customer marketing efforts to enhance engagement and satisfaction.
• Ensure consistency of communications with brand voice and timely campaigns.
• Develop and execute innovative customer communications.
• Create relevant content to engage customers including social media, case studies, and newsletters.
• Prepare and respond to crisis communications, improving outreach processes.
• Manage review sites in collaboration with Account Manager teams to drive customer support.