Senior Customer Communications Manager

View full description

Requirements:

• Bachelor's degree in Communications, Marketing, or a related field.
• Proven experience (3-5+ years) in customer communications or a related role.
• Experience with Customer.io, Marketo, or other CRM tools.
• Strong leadership and team management skills.
• Exceptional written and verbal communication abilities.
• Proficiency in data analysis and reporting tools.
• Excellent project management and organizational skills.
• Ability to work collaboratively in a fast-paced environment.
• Strong attention to detail and a commitment to quality.

Responsibilities:

• Establish internal processes and best practices for customer communications.
• Develop and execute a comprehensive customer communication strategy that aligns with the company's goals.
• Own and maintain the customer communications calendar.
• Create engaging content for various channels.
• Assist in tracking customer engagement metrics and preparing performance reports.
• Collaborate with cross-functional teams to ensure alignment.
• Assist in developing crisis communication plans and ensure compliance with legal requirements.