PHA Account Manager

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Requirements:

• Minimum of 2-3 years of experience in account management, specifically in the healthcare industry.
• Strong understanding of healthcare sector regulations.
• Excellent communication and interpersonal skills.
• Proven ability to manage and grow client relationships.
• Strong problem-solving and negotiation skills.
• Ability to work both independently and as part of a team.
• Proficiency in Microsoft Office Suite and CRM software.
• Strong organizational, time management skills and attention to detail.
• Ability to travel as needed and handle multiple tasks effectively.
• Proactive mindset with a commitment to customer service.
• Knowledge of healthcare marketing and sales strategies.

Responsibilities:

• Participate in all implementation client calls.
• Support in presenting slides from the Implementation PPT to clients.
• Help the Implementation Team on action items.
• Review Member Engagement Material and reporting requirements, providing inputs.
• Assist with process change discussions and communicate project scope.
• Attend weekly client calls and share production plans.
• Address client service questions and escalations.
• Support the complaint handling process and coordinate with Operations.
• Review Project Health and collaborate with Operations on solution presentation.
• Manage tasks for timely follow-ups with clients.
• Assist in discussions regarding client portal and invoicing.
• Participate in discussions about additional volume and prepare client-facing materials.