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of Customer Service ( Remote work )

Posted 2024-10-19

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💎 Seniority level: Previous experience in customer support or related field

📍 Location: La Mesa, California, United States

🔍 Industry: Customer Service

🏢 Company: Path-Arc

🗣️ Languages: English

⏳ Experience: Previous experience in customer support or related field

🪄 Skills: Data AnalysisData analysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelMultitasking

Requirements:
  • Previous experience in customer support, client services, sales, or a related field.
  • Excellent communication skills over phone and other platforms.
  • Basic computer skills and experience.
  • Ability to multitask and manage time effectively.
  • Strong active listening skills and capability to relay information.
  • Customer-focused approach for positive experiences.
Responsibilities:
  • Answer and manage incoming calls, emails, chats, and/or interactive voice response systems.
  • Assess customers' needs and provide accurate information, troubleshooting, or methods for positive customer experiences.
  • Strive to meet or exceed personal and team targets.
  • Record, organize, and file customer interactions and account changes.
  • Upsell products if needed and schedule callbacks to resolve customer needs.
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