EAP Consultant - Part-time (Remote within Wisconsin)

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Requirements:

• An active, unrestricted, Wisconsin Licensed Counselor in the behavioral healthcare field (e.g., LCMH, LCSW, LMFT, LMHC, LPC, LPCC) issued by the Wisconsin Department of Safety and Professional Services (WDSPS).
• Master's or Doctoral degree in Social Work, Counseling, Marriage and Family Therapy, or a related field.
• 3+ years of clinical experience.
• 1+ years of case management review experience.
• Proficiency in using Microsoft Word, Excel, and other applications in the Microsoft Office suite.
• Excellent written and verbal communication skills.
• Ability to work independently.
• Maintain a high level of confidentiality.
• Good problem-solving skills.
• Work telephonically and with computer systems.
• Assist members and conduct outreach to members without prior engagement.
• Flexibility and strong organizational skills.
• Strong understanding of cultural competency when working with the population.
• Ability to multi-task and prioritize with variable and sometimes conflicting deadlines, superior attention to detail, and demonstrated decision-making ability.
• Demonstrated initiative and judgment in the performance of job responsibilities.
• Maintain professionalism, flexibility, and dependability under pressure.
• Strong communication (written/verbal), interpersonal, organizational, time management, and communication skills with a strong focus on customer service, including building and maintaining relationships with internal/external customers and facilitating meetings.
• Ability to research/identify and apply appropriate standards of care.
• Interest in continuous learning and a commitment to staying informed on regulatory changes.

Responsibilities:

• Consistently provide exceptional and proactive services as a licensed clinician, ensuring smooth integration with Acentra Health operations and accounts.
• Provide direct counseling and outreach services that create awareness of EAP services.
• Make referrals to treatment services where appropriate, ensuring a satisfactory client experience transitioning from EAP services to treatment services.
• Refer to community resources to support clients’ well-being and mental health.
• Comply with all Clinical and Professional protocols, processes, and Acentra Health policies.
• Understand the scope of EAP services and as needed, communicate that scope to external parties, including clients, managers, and other support staff.
• Consult with Acentra Health supervisors concerning clinical case staffing and high-risk cases.
• Maintain and manage a caseload of direct service counseling clients, maintaining case records following Acentra Health policies and practices.
• Display excellent teamwork, communication, and collaboration with your manager and other Acentra Health staff.