- Own a named list of existing HowGood customers and build an account plan for each.
- Map current usage, key stakeholders, and likely areas for account growth.
- Generate expansion pipeline by reaching new teams, business units, and regions within existing accounts.
- Lead discovery, build business cases, align stakeholders, and guide expansion opportunities through contracting.
- Partner with Customer Success on account health, renewal timing, and handoffs.
- Coordinate with Sales Directors to establish clear expansion ownership and consistent customer communication.
- Forecast expansion bookings accurately and contribute to sales forecast reviews.
- Use Salesforce and AI research tools to prepare for conversations, personalize outreach, and maintain accurate CRM records.
- Bring customer feedback and feature requests to the Product team.
Salesforce