Environmax

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🔥 Account Coordinator

Posted 10 days ago

📍 United States

🔧 Requirements

Attention to details
Proven work experience as an Account Coordinator or similar role
Problem-solving skills
Strong organizational and multitasking skills
Excellent time management skills
Strong communication and problem solving skills

💡 Responsibilities

Communicating regularly with clients to provide product updates and technical support
Addressing client questions and solving issues
Working closely with assigned clients and leads to determine needs.
Drafting and sending communications to clients about new offers
Coordinate meetings, calls and demos for the Account Management team
Conduct research on prospective clients
Update internal databases with account information
Prepare, file and retrieve sales-related documents, like contracts

Communication SkillsMicrosoft ExcelProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementMS OfficeAccount ManagementClient relationship managementSales experienceLead GenerationCustomer support

Posted 10 days ago

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🔥 Customer Service Representative

Posted 10 days ago

📍 United States

🔧 Requirements

Interpersonal and customer service skills
Analytical and problem-solving skills
Multitasking and organizational skills
Active listening and communication skills
Time-management skills
Teamwork skills
Proven customer support experience or experience as a Client Service Representative

💡 Responsibilities

Providing introductory information to prospective and new customers
Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
Following up with clients or customers by phone or email to check that they're still satisfied with their purchases
Building sustainable relationships and trust with customer accounts through open and interactive communication
Providing accurate, valid and complete information by using the right methods/tools
Keeping records of customer interactions, process customer accounts and file documents
Handling customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Providing feedback on the efficiency of the customer service process

Communication SkillsProblem SolvingCustomer serviceInterpersonal skillsTroubleshootingActive listeningComputer skillsCRM

Posted 10 days ago

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