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🔍 Real estate
- Bachelor's degree in business administration or related field.
- Proven experience as a customer service manager or similar role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in using customer service software and CRM systems.
- Analytical mindset with the ability to assess customer service metrics.
- Ability to handle difficult situations and resolve conflicts effectively.
- Oversee daily operations of the customer service department to ensure professional interactions.
- Train, mentor, and manage customer service representatives.
- Develop and implement customer service policies and procedures.
- Monitor and analyze performance metrics to enhance service quality.
- Address customer inquiries, complaints, and feedback in a timely manner.
- Collaborate with other departments to improve the overall customer experience.
- Prepare reports and presentations on customer service performance for management.
Communication SkillsAnalytical SkillsCustomer serviceTeam managementCRM
Posted 17 days ago
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