Customer Service Manager

Posted 17 days agoViewed

💎 Seniority level: Manager, Proven experience as a customer service manager or similar role

📍 Location: United States

🔍 Industry: Real estate

⏳ Experience: Proven experience as a customer service manager or similar role

🪄 Skills: Communication SkillsAnalytical SkillsCustomer serviceTeam managementCRM

Oversee daily operations of the customer service department to ensure professional interactions.
Train, mentor, and manage customer service representatives.
Develop and implement customer service policies and procedures.
Monitor and analyze performance metrics to enhance service quality.
Address customer inquiries, complaints, and feedback in a timely manner.
Collaborate with other departments to improve the overall customer experience.
Prepare reports and presentations on customer service performance for management.

Posted 4 days ago

📍 United States

🔍 Health insurance

🔧 Requirements

Bachelor's degree in Business Administration, Communications, or a related field; equivalent experience may be considered.
Minimum of 5 years of experience in customer service, with at least 2 years in a managerial role.
Strong leadership skills with the ability to inspire and develop a team.
Excellent communication and interpersonal skills to foster positive relationships with customers and team members.
Proficient in customer relationship management (CRM) systems and Microsoft Office Suite.
Exceptional problem-solving abilities with a focus on delivering results.
Experience in the health insurance industry is a plus but not required.

💡 Responsibilities

Oversee daily operations of the customer service department, ensuring timely and effective responses to customer inquiries.
Develop and implement customer service standards and policies that align with the company’s mission and objectives.
Lead, mentor, and motivate the customer service team, providing guidance and support to enhance performance and professional development.
Monitor customer interactions and feedback to identify trends, areas for improvement, and develop action plans accordingly.
Collaborate with cross-functional teams to resolve complex issues and improve processes, ensuring a seamless customer experience.
Analyze customer service metrics and prepare reports for management, identifying successes and areas needing attention.
Create and deliver training programs to ensure staff are equipped with the knowledge and skills needed to provide exceptional service.

LeadershipProblem SolvingCustomer serviceMicrosoft Office SuiteCross-functional collaborationTeam managementCRM

Posted 4 days ago