Finyard

Posted 2024-11-18

🧭 Full-Time

🔍 FinTech

Respond to customer queries promptly and efficiently through emails, live chat, and phone calls.
Work together with various departments to address complex problems and escalate issues when necessary.
Conduct follow-ups with customers to ensure their concerns are resolved.
Perform troubleshooting using different diagnostic techniques.
Record and document repetitive issues to contribute to process improvement.
Generate pertinent informational materials, including FAQ articles, user manuals, and tutorials.
Provide guidance to current and prospective clients regarding the acquisition of additional products and services offered by the company.
Identify and execute initiatives to improve the overall customer experience.

Posted 2024-11-18

Posted 2024-11-17

🔍 FinTech

3-5 years of SEO experience.
2-3 years of leadership experience.
Experience in Forex or CFD industries.
Professional level of English, with additional languages being a plus.
Strong leadership skills and ability to communicate challenges to management.
Experience with SEO tools like Ahrefs, Google Analytics 4, Google Search Console, with Similar Web and SEMRush as a plus.

Developing and implementing SEO strategies tailored to the forex market.
Conducting market and keyword research to identify high-value keywords.
Overseeing on-site optimization including website architecture and content.
Managing off-site strategies such as link-building.
Monitoring and analyzing SEO performance using tools like Google Analytics.
Collaborating with cross-functional teams including content creators and marketing.

Posted 2024-11-17

🔧 Requirements