Brand Momentum

Nationally Integrated Leader: We're a leading Sales, Marketing, and Retail agency with headquarters in Toronto and Montreal, fostering authentic and enduring human connections across the nation. Rooted in Goodness, we take pride in being a three-time winner of Canada's Top 100 Best Workplaces® and one of Canada's fastest-growing companies. This recognition reflects our commitment to "Goodness," a core value that permeates everything we do. Enduring Success: at Brand Momentum, we're not just about achieving success, it's about sustaining it. We're an enduring market leader in quality and innovation, fostering a fun culture where both employee and client aspirations can be realized. Delivering on Promises, we're passionate about delivering on our promises to both clients and our people. Our innovative approach ensures we consistently provide exceptional value and flexibility, always striving to exceed expectations.

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📍 Canada

🧭 Part-Time

🔍 Cosmetics/beauty

  • Experience in customer service, particularly in call centers.
  • Experience in cosmetics or beauty industry.
  • Access to a phone, computer, and reliable internet.
  • Ability to work independently with minimal supervision.
  • Effective communication skills in English; French is an asset.

  • Interact with clients via live chat to promptly address their questions, concerns, or issues.
  • Provide accurate information on products, services, and policies.
  • Clarify customer questions about orders, payments, returns, and service-related topics.
  • Assist customers in selecting products based on their needs and recommend suitable options.
  • Guide customers through online purchasing and troubleshoot any technical issues.
  • Handle customer complaints professionally and empathetically to resolve issues.
  • Escalate complex or unresolved issues to supervisors or relevant departments when necessary.
  • Record complaints and resolutions to improve service quality.
  • Enter details of interactions and requests into the CRM or customer support software.

Communication SkillsCustomer service

Posted 2024-11-15
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