Agent en Ligne - Digital / Online Agent - Digital

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Requirements:

• Experience in customer service, particularly in call centers.
• Experience in cosmetics or beauty industry.
• Access to a phone, computer, and reliable internet.
• Ability to work independently with minimal supervision.
• Effective communication skills in English; French is an asset.

Responsibilities:

• Interact with clients via live chat to promptly address their questions, concerns, or issues.
• Provide accurate information on products, services, and policies.
• Clarify customer questions about orders, payments, returns, and service-related topics.
• Assist customers in selecting products based on their needs and recommend suitable options.
• Guide customers through online purchasing and troubleshoot any technical issues.
• Handle customer complaints professionally and empathetically to resolve issues.
• Escalate complex or unresolved issues to supervisors or relevant departments when necessary.
• Record complaints and resolutions to improve service quality.
• Enter details of interactions and requests into the CRM or customer support software.