Mudflap

Mudflap is a company specializing in customer support services, currently seeking to expand its team with a Customer Support Specialist.

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🏢 Valsoft Corporation

🏢 Tapcheck Inc.

🏢 Quorum

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🔥 Senior Strategic Operations Manager

Posted 2024-11-21

💸 137000 - 185000 USD per year

🔍 Trucking and logistics

4+ years of experience in tech operations, project management, or business analytics.
Proficient in data analysis, manipulation, and visualization tools; highly skilled in Excel/Sheets and SQL.
Experience with Tableau, Python, or similar tools is a plus.
Experience implementing end-to-end workflows for new and existing products.
Strong cross-functional leadership skills and effective collaboration with teams.
Excellent communication skills, capable of conveying complex insights.

Develop Risk & Support strategies with internal teams to enhance driver and merchant experience.
Identify, own, and publish operational OKRs and KPIs to boost engagement.
Leverage data to create growth strategies and execution plans.
Lead GTM programs for new products, manage vendor relationships, and develop onboarding processes.
Scale operations by leading cross-functional teams and optimizing workflows.
Evaluate current tools to identify gaps, recommend new tools, and lead their implementation.
Present insights and recommendations to management.

Posted 2024-11-21

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🔥 Marketing Technology and Operations Lead

Posted 2024-11-19

🧭 Full-Time

💸 150000 - 200000 USD per year

🔍 Trucking and logistics

8+ years of hands-on experience in marketing technology or operations, including 3 years in a high-growth technology company
Proven experience in designing and managing marketing technology stacks, including CRM and analytics tools
Knowledge of SQL, HTML5, Javascript, and other coding languages for technical implementations
Strong record of cross-functional partnership with Sales and Engineering teams
Proficiency in data analytics for insights and decision-making
Strong leadership and project management skills
Exceptional organizational skills for managing multiple projects
Attention to detail with effective communication skills

Lead the design and execution of the marketing technology strategy
Oversee integration and optimization of marketing and sales tools
Build partnerships with cross-functional teams to align MarTech solutions
Develop analytics infrastructure for real-time campaign and customer insights
Apply growth expertise to enhance customer and merchant acquisition and retention
Manage vendor relationships and oversee MarTech implementation

Posted 2024-11-19

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🔥 Pricing Operations Manager

Posted 2024-11-17

💸 100000 - 135000 USD per year

🔍 Trucking and logistics

2-4 years of experience in consulting, finance, banking, technology, or operations.
Develop actionable insights from complex data; proficient in Excel/Sheets and SQL.
Implement end-to-end workflows for products and operations.
Strong cross-functional leadership and management skills.
Effective communication of complex insights both verbally and in writing.

Implement overall pricing strategy and execution plans to optimize Mudflap economics.
Review contract terms for Merchant partners and streamline processes.
Lead teams to address payment issues and provide data-driven resolution plans.
Collaborate to experiment with pricing discounts for drivers.
Partner with technology teams to iterate on pricing systems and features.

Posted 2024-11-17

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🔥 Fraud Analyst

Posted 2024-11-07

📍 Austin, TX; San Francisco Bay Area

🧭 Full-Time

💸 145000 - 195000 USD per year

🔍 Trucking and logistics

Strong technical knowledge of SQL/Python/Excel.
3+ years in Data/Business/Financial Analysis.
Experience in mobile payments or financial technology strongly preferred.
Keen attention to detail and diligence in researching root cause of fraud.
Ability to develop and foster strong cross-functional partnerships.
Exceptional problem-solving skills.
Action bias and willingness to work in a dynamic environment.
Resilience to frequent changes.

Consolidate and enhance fraud mitigation strategies for Mudflap’s fuel app and fuel card products.
Partner with the Data Science team to develop appropriate fraud detection models.
Evaluate and onboard external tools/products with the Product team to improve fraud detection.
Determine KPIs for assessing fraud policies and operational processes.
Develop and maintain reports to monitor fraud detection strategies.
Ensure loss rates align with risk appetite and profitability goals.
Develop a best-in-class monitoring framework.

PythonSQLData AnalysisData analysisAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingAttention to detail

Posted 2024-11-07

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🔥 Customer Support Team Lead

Posted 2024-11-07

📍 US

🧭 Full-Time

💸 60000 - 70000 USD per year

🔍 Fintech, trucking industry

3+ years in a leadership or supervisory role directly managing customer support agents.
4+ years in a remote customer support role within fintech or tech startups.
Bilingual: fluency in English and Spanish preferred.
Experience with customer support tools (e.g., Zendesk, Intercom).
Experience managing projects or process improvements.
Outstanding verbal and written communication skills.
Ability to inspire and motivate a team.
Strong multitasking skills with a high sense of urgency.

Be obsessed with improving the Mudflap customer experience and drive customer satisfaction.
Respond to agent queries to empower prompt issue resolution.
Track live shift metrics to monitor support quality.
Conduct quality assurance on customer interactions and provide feedback.
Manage 1:1s with team members for performance feedback and improvement.
Act as a subject expert on Mudflap products for issue resolution.
Identify and address root causes of customer-facing issues with cross-functional teams.

Problem Solving

Posted 2024-11-07

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Mudflap

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