Crisis Text Line

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🔥 Staff Site Reliability Engineer

Posted 2024-11-09

📍 CA, CO, CT, FL, GA, HI, IL, IN, IA, MD, MA, MI, MO, NJ, NM, NY, NC, OH, PA, TN, TX, UT, VA, WA

🧭 Full-Time

💸 135520 - 178060 USD per year

🔍 Non-profit mental health support

Bachelor's degree in Computer Science, Engineering, or related field; Master’s preferred.
Proven experience as a Staff SRE or in a similar role.
Maintaining reliability of online SaaS/PaaS.
Proficiency in AWS and infrastructure as code (Terraform, CloudFormation).
Strong scripting skills (Python) and knowledge of containerization (Docker, Kubernetes).
Experience in CI/CD pipelines and observability tools (GitHub Actions, Datadog).
Understanding of network protocols and security principles.

Assisting to lead and mentor a team of 5 SREs.
Designing, implementing, and maintaining AWS infrastructure.
Collaborating with developers for performance optimization.
Developing monitoring, logging, and alerting systems.
Automating repetitive tasks to improve efficiency.
Responding to incidents to minimize downtime.
Supporting diversity on the engineering team.
Communicating expectations and progress clearly.
Providing mentorship and promoting technical best practices.
Participating in retrospectives to improve processes.
Conducting regular security audits.

AWSDockerGraphQLPHPPythonGCPKubernetesAzureData StructuresGoNext.jsCommunication SkillsCollaborationCI/CDDevOpsTerraformCompliance

Posted 2024-11-09

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🔥 Bilingual Quality Improvement Analyst

Posted 2024-11-09

📍 United States

🧭 Full-Time

💸 54516 - 77416 USD per year

🔍 Mental health support and crisis intervention

2+ years of professional crisis intervention experience beyond volunteerism.
Fluency: verbal and written Spanish and English.
Intermediate knowledge of quality improvement and quality assurance processes.
Willingness to complete updated volunteer Crisis Counselor training.
Demonstrates commitment to equity and inclusion.
Intermediate G-suite, computer, internet, & technical skills.
Reliable high-speed internet connection required.

Work collaboratively with manager, conversation-takers, staff reviewers to complete quality improvement reviews.
Provide quality assurance oversight to conversations between volunteers and users in crisis.
Validate conversation transcripts for delivery to Vibrant.
Manage account needs for reviewers by liaising with external stakeholders.
Optimize internal review procedures, create standard operating procedures.
Analyze quality improvement data to identify trends and improvements.
Participate in trainings and internal working groups.

Data AnalysisData analysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentationCompliance

Posted 2024-11-09

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🔥 Tech Ops Specialist

Posted 2024-11-07

📍 CA, CO, CT, FL, GA, HI, IL, IN, IA, MD, MA, MI, MO, NJ, NM, NY, NC, OH, PA, TN, TX, UT, VA, WA

💸 72072 - 99792 USD per year

🔍 Nonprofit mental health support

3+ years of relevant IT support experience.
Strong customer focus and in-depth knowledge of Okta and SSO/SAML.
Skills in certificate and password management, cloud database access and management.
Experience with Zero-Touch deployments and administration of DNS, SSL certificates.
Familiarity with AWS, Atlassian, Github, Datadog, Google Workspace, Zoom, Okta, Slack, Salesforce.
Proficient in Linux, VPN, and networking principles.
Strong knowledge of Mac OS and command-line tool usage.

Provide friendly and efficient technical support and appropriate hardware repair or replacement to CTL staff.
Manage equipment fulfillment and storage through external vendors.
Conduct IT orientation and training for new employees regarding access and functionality.
Complete secure and documented IT offboarding for employees.
Be available for on-call support to assist with 24/7 operations.
Collaborate with People Ops team to enhance overall employee experience.

AWSPythonSoftware DevelopmentBashSalesforceSwiftCollaborationLinuxCoaching

Posted 2024-11-07

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🔥 Head of Security

Posted 2024-11-07

📍 US states

🧭 Full-Time

💸 198440 - 268310 USD per year

🔍 Mental health support and crisis intervention

Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field or equivalent work experience.
10+ years of experience in information security, including at least 5 years in a leadership role.
Direct experience at companies shipping software platforms to customers.
Proven experience in developing and implementing security strategies.
In-depth knowledge of cybersecurity trends, threats, and mitigation strategies.
Excellent leadership, communication, and organizational skills.
Experience with security technologies and cloud security solutions.
Experience in organizations which need to comply with SOC2, HIPAA, and GDPR.

Develop and implement a strategic, long-term information security plan that aligns with business goals.
Design, implement, and maintain a comprehensive security program to safeguard corporate assets, infrastructure, and data.
Lead a team of security professionals, including hiring, training, mentoring, and evaluating staff.
Establish and enforce security policies, standards, and guidelines for IT systems.
Conduct risk assessments to identify security vulnerabilities and threats, and prioritize mitigation efforts.
Develop incident response plans, including strategies for communication, investigation, and resolution.
Oversee the monitoring and analysis of potential security threats and vulnerabilities.

LeadershipAgileCybersecurityStrategyCollaborationMentoringOrganizational skillsCompliance

Posted 2024-11-07

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🔥 Crisis Counselor Supervisor - Part Time

Posted 2024-11-07

📍 Texas, Michigan, Illinois, North Carolina, Florida

🧭 Part-Time

💸 25 USD per hour

🔍 Mental Health Support

You have 3+ years of crisis intervention work experience beyond volunteerism.
Ability to work flexible shifts as needed to meet the needs of the business outside of assigned shifts, up to 26 hours per week, including weekends, nights, and holidays.
Reliable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc.

Perform active rescues when texter safety has been identified as imminent risk.
Monitor volunteer Crisis Counselor conversations for training adherence and quality support.
Work with volunteer Crisis Counselors in providing coping skills and exercising safety protocols in high-risk situations.
Assist volunteer Crisis Counselors to identify texter needs and develop a support and plan for safety.
Ensure volunteer Crisis Counselors adherence to code of conduct and escalate if required.
Provide real-time feedback on conversation quality.
Participate in trainings and internal working groups to increase quality service delivery.

LeadershipPeople ManagementCommunication SkillsAnalytical SkillsCollaborationProblem SolvingAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Posted 2024-11-07

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