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🔍 Elevator and escalator manufacturing, installation, and service
- BS or BA degree in Computer Science, Management and Information Systems, or other relevant degree.
- 8+ years of experience, including remote technical support.
- Understanding of networking fundamentals (network security, firewalls, L2/L3, VLANs, VPNs, proxies).
- Understanding of basic cyber security requirements.
- Comfortable communicating with all levels of the organization.
- Familiarity with databases, web servers, mobile applications, UI/UX, and integration.
- Strong technical root cause analysis capabilities.
- Ability to navigate in a Linux environment.
- Strong customer focus and collaborative approach.
- Communicate and consult with customers to derive their requirements (cyber, network, functional).
- Represent the technical capabilities of Otis products to the customer.
- Identify industry trends and drive strategy with Product Management.
- Interface with the Otis cyber organization.
- Review and respond to customer specifications and surveys.
- Provide technical support during implementation of networking rules for Otis' digital products.
- Develop and/or define tools to efficiently troubleshoot and support networking issues.
- Create and administer product certificates.
- Collaborate with engineering on connectivity and subscription solutions for digital products.
- Lead planning and deploying over-the-air updates.
- Develop custom networking solutions for major projects & high-priority customers.
- Perform technical root cause analysis and work with teams toward resolution.
- Adhere to Otis' three Absolutes: Safety, Ethics, and Quality.
AgileIoTProduct ManagementProduct DevelopmentStrategyAzure
Posted 2024-10-23
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