- Gather requirements, design, implement, and maintain configurations and customizations of Zuora applications.
- Develop 6-12 month roadmaps for the Zuora ecosystem to scale finance.
- Partner with software engineers and integrations teams to design, build, and test system integrations.
- Architect customizations to improve Zuora performance and user experience.
- Create and maintain technical documentation, process maps, and customer journey artifacts.
- Triage incidents and own change management and release processes.
- Train and coach business lines to increase self-sufficiency in managing data.