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Clarivate™ is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world’s most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property. We help customers discover, protect and commercialize their inventions using our trusted subscription and technology-based solutions coupled with deep domain expertise. For more information, please visit clarivate.com .

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🔥 Vice President, Machine Learning Engineering
Posted 2024-11-14

📍 United States of America

🧭 Full-Time

💸 220000 - 280000 USD per year

🔍 Life Sciences and Healthcare

  • Bachelor’s degree in Computer Science or related field (or equivalent applicable experience).
  • 8+ years of industry experience with 2+ years in engineering management.
  • Experience in delivering working ML/AI products is preferred.
  • Master’s or Ph.D. in Computer Science, Machine Learning, AI, or related field is a plus.
  • Ability to collaborate with cross-functional teams and product owners.
  • Experience taking ownership of critical problems from debugging to project outcomes.
  • Strong understanding of machine learning algorithms, data preprocessing, and model evaluation.
  • Experience working with current commercial LLMs like GPT-4.
  • Hands-on technical work capability with leadership skills.

  • Work with the SVP of AI Product Transformation to identify highest leverage AI implementation opportunities across the Clarivate life sciences portfolio.
  • Assist in communicating AI investment and growth opportunities to the ELT, CEO, and potentially Board of Directors.
  • Formulate, communicate, and lead iteration of implementation approaches to achieve AI project goals.
  • Hire, lead, and manage a diverse, high-performing engineering team.
  • Work closely with product owners and biologists to understand workflows, constraints, and business value.
  • Spend extensive time analyzing data and contribute code/documentation.
  • Mentor and develop junior engineers and data scientists.

LeadershipPythonSoftware DevelopmentArtificial IntelligenceMachine LearningCross-functional Team LeadershipAlgorithmsGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingMentoringDocumentation

Posted 2024-11-14
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🔥 Customer Success Manager
Posted 2024-11-07

📍 Italy

🧭 Full-Time

🔍 Higher education and library services

  • Bachelor’s degree in Library Information Science or related fields.
  • At least 5 years of experience in a customer-facing role like Customer Success or Account Management.
  • Previous experience with library software solutions from Ex Libris such as Alma, PrimoVE, or Leganto.
  • Fluency in both Italian and English is required.
  • Master's degree is preferred.
  • Experience using Customer Success software platforms like Salesforce.com or Gainsight is a plus.

  • Become a trusted advocate/advisor to customers: gain insight, offer recommendations, and provide support.
  • Deliver an exceptional customer experience by ensuring customers derive value from products and services.
  • Oversee customer training & implement adoption strategies to maximize usage and satisfaction.
  • Drive growth by securing existing business and identifying expansion opportunities.
  • Provide governance and operational oversight by coordinating with internal teams.
  • Deliver regular business reviews in collaboration with Sales and other partners.
  • Support Customer Success leadership by identifying and leading key initiatives.
  • Partner and mentor within the team to enhance knowledge sharing.

LeadershipProject ManagementBusiness DevelopmentData AnalysisPeople ManagementSalesforceProject CoordinationCross-functional Team LeadershipBusiness developmentData analysisCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-11-07
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