- Deliver desk-side and small group training to analysts and operators on client-based data and analytic tools.
- Facilitate structured in-person or virtual training sessions, incorporating scenario-based exercises.
- Work alongside end users to observe and document real-world workflows, then convert those insights into practical platform usage patterns, dashboards, and applications.
- Proactively build relationships with users, identify gaps in current use cases, and propose new ways to leverage the platform for operations and intelligence.
- Build initial dashboards, searches, and analytic products, and coach users on how to construct their own questions, objects, and workflows in the platform.
- Provide virtual or onsite implementation support, triage user requests during rollouts, and collaborate with engineering teams to resolve configuration and platform issues.
- Capture and communicate detailed user feedback, pain points, and enhancement ideas to product and engineering stakeholders.
- Consistently brief stakeholders on user adoption, emerging use cases, and opportunities to expand the impact of the platform.
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