Thinc Forward

For the last three decades the THI team has provided hundreds of satisfied clients insightful, objective expertise and saved money in all areas of IT, telecommunications and technology. Our consultants combine over a century of hands on experience from a variety of business and technology backgrounds with an exceptional capability to apply independent practical thinking to complex business and technology issues - at both a strategic and tactical level. We believe there is always a better and smarter way of working. We will challenge the way things are with an open inquiring mind and we have an absolute passion for improved operational and economic efficiencies.

Related companies:

Jobs at this company:

Apply
🔥 Help Desk Specialist
Posted 16 days ago

📍 United States

🧭 Full-Time

🔍 IT support services

  • Active Directory management (2+ years).
  • Office 365 administration (2+ years).
  • VPN troubleshooting (2+ years).
  • Desktop troubleshooting (2+ years).
  • Printer deployment via GPO (2+ years).
  • Solid understanding of local area network protocols (DNS, DHCP, IP).
  • Associate/Bachelor's degree or related certification preferred.
  • 1-3 years' experience in an MSP environment preferred.
  • A+ Certification required.
  • Superior customer service and communication skills.
  • Ability to prioritize and escalate issues appropriately.
  • Experience supporting Lenovo and Dell hardware.
  • Providing IT support services to end-users focused on business results.
  • Troubleshooting Windows and Office applications and basic end-user networking issues.
  • Setting up printers, installing and configuring laptops and desktops.
  • Monitoring and maintaining the helpdesk system.
  • Logging all tickets in the CRM tool and monitoring RMM alerts.
  • Training users on network, email, telephones, and software.
  • Providing clear communication for Help Desk requests.
  • Identifying and resolving problems proactively.
  • Administering Active Directory, creating user IDs, and managing software installations and updates.
  • Managing Office 365 user accounts and supporting VOIP systems.

CiscoMicrosoft Active DirectoryNetworkingTechnical support

Posted 16 days ago
Apply