Support Engineer - Unified Team (remote-only position)

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Requirements:

• Located in the ACT time zone (ASEAN). This is a MUST.
• Technical, a passionate problem-solver with a customer-centric mindset.
• Feel at home with Linux, because you’ll be supporting the world’s best web hosting Linux-based operating system, and other leading Linux-based products.
• Organized, resourceful, and responsive, because you’ll be working remotely.
• Flexible, willing to work shifts or do what’s necessary to help our customers on a 24/7/365 basis.

Responsibilities:

• Give world-class technical support to worldwide customers.
• Use your Linux skills to analyze and solve different technical issues.
• Work closely with developers, troubleshooting, bug-fixing, and issue-tracking.
• Engage directly with customers, make sure they’re happy, loving us and our products.
• Involve yourself with product development, using your insight of customer’s issues and use cases.
• Create Knowledge Base articles based on your findings.