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Customer Support L1 Agent (3 month contract)

Posted 2024-10-11

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💎 Seniority level: Junior, 1-3+ years

📍 Location: GMT+8, GMT+3, GMT+2, GMT+8, GMT+3, GMT+2

🔍 Industry: Tech platform, mobile apps, health and well-being

🏢 Company: Palta

🗣️ Languages: English

⏳ Experience: 1-3+ years

🪄 Skills: Communication SkillsCollaborationProblem SolvingAttention to detail

Requirements:
  • Experience with Email and Chat channels
  • Individuals located in the following time zones: GMT+8, GMT+3, GMT+2
  • Excellent customer service skills: empathetic, accurate, compassionate, responsive, and resourceful
  • Fluency in written English is essential
  • Ability to handle routine tasks under stress and remain organized
  • Self-motivated and able to thrive in a fast-paced, ever-changing environment
  • Tech-savvy with attention to detail
  • 1-3+ years of experience in Technical Support, Customer Support, or a similar role
  • Experience with mobile products is a plus
  • Willingness to work shifts (2/2 day, mid or night rotation)
Responsibilities:
  • Monitor incoming messages via Email and Chat channels
  • Handle user feedback professionally and empathetically
  • Collaborate with other teams and colleagues on resolving issues
  • Turn potentially negative customer interactions into positive experiences
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