Senior Analytics Consultant - Remote, India

View full description

Requirements:

• Bachelor’s degree in Computer Science, Computer Engineering, BSE (Mechanical, Electrical, Industrial), Information Systems, Mathematics, Economics, or related experience.
• Minimum of 7+ years' experience in SaaS.
• Completion of 1+ AWS certification or related cloud experience, a plus.
• Experience in implementing MicroStrategy Reports, Dashboards, and Freeform SQL reports is a must.
• Strong working knowledge of SQL and ability to write and tune complex queries.
• Hands-on experience with RedShift is a plus.
• Linguistics, behavioral science background.
• Speech and Text skills with the ability to build frameworks to identify topic trends.
• Analytics skills with end-to-end data flow knowledge.
• Quality management skills including the ability to build frameworks, scoring mechanisms, and provide improvement recommendations.
• Strong interpersonal, verbal and written communication skills.
• Strong analytical and logical problem-solving approach.
• Adaptable individual who can create structure in ambiguous or rapidly changing environments.
• Highly self-motivated and able to work independently as well as provide direction to team.

Responsibilities:

• Leverage analytics tools to derive business insights.
• Collaborate with clients and internal teams to analyze, design, and deliver innovative call center analytics solutions for various industries.
• Work closely with both IT and business clients to align business needs with technical capability and feasibility.
• Work with client and consultant teams to design and build systems using our AI/Machine Learning technology stack.
• Conduct and participate in client white-boarding sessions, workshops, design sessions, and project meetings, playing a key role in client relations.
• Document best practices to increase our knowledge base.