Sr. Customer Success Manager, LogScale (Remote, GBR)

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Requirements:

• Bachelor’s Degree or equivalent experience.
• Minimum of 3 years in a CSM or TAM role.
• Knowledge of enterprise web technologies and security.
• Excellent customer service skills.
• Ability to establish technical credibility quickly.
• Excellent written and verbal communication skills.
• Proven problem-solving skills.
• Collaborative attitude.
• Ability to travel up to 25%.
• Commitment to customer success.

Responsibilities:

• Build and foster relationships with customers within your book of business while driving engagement, retention and growth.
• Proactively support your customers by driving business outcomes, identifying opportunities, and surfacing feature requests and insights.
• Create success plans built around the customer’s desired outcomes and drive product adoption.
• Manage renewal risk and collaborate with sales executive teams to ensure successful renewal and upsell.
• Conduct strategic business reviews to align on business priorities, product roadmap, and customer satisfaction.
• Serve as customer advocate with internal stakeholders to document and assess customer feedback.
• Leverage internal technical expertise to provide effective solutions to customer issues.
• Drive escalations with executive management and stakeholders.
• Help drive customer references and evangelize customer success stories.
• Create knowledge base content for reuse throughout the company.