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Customer Service Representative - After Hours (REMOTE - US Hours)

Posted 2024-10-09

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💎 Seniority level: Senior, 10+ years

📍 Location: South Africa

🔍 Industry: Elderly Home Based Care

🏢 Company: ISTA Personnel Solutions

🗣️ Languages: English

⏳ Experience: 10+ years

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationMicrosoft Excel

Requirements:
  • Fluent in English
  • Compassionate and confident
  • Responsible and reliable
  • 10+ years’ work experience in customer service + office duties
  • Adaptable and flexible regarding work hours
  • Impeccable phone and computer skills
  • Staffing and/or health care experience
  • Experience working remotely and independently to the USA
  • Quiet and professional work-from-home environment
  • Remotely set up with Wi-Fi and load-shedding back-up
Responsibilities:
  • Answer all incoming calls.
  • Resolve client and nurse queries that are within the scope of after-hours.
  • Provide timely responses to queries that come in our texting platform.
  • Notify clients and replace caregiver callouts as necessary.
  • Confirm caregivers 1-2 hours before shift start.
  • Perform initial intake for callers potentially interested in services.
  • Document all scenarios on our platform, as well as update caregiver schedules as needed.
  • Non-urgent Admin projects if time allows.
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