Patient Service Representative - Permanent Work from Home

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Requirements:

• Proven work experience as a Patient Service Representative or similar role.
• Knowledge of medical terminology, procedures, and insurance processes.
• Excellent communication and interpersonal skills.
• Strong problem-solving and customer service skills.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• Amenable to work in a graveyard shift (at any US time zone).
• Experience in Radiology/Imaging is a MUST.
• Familiarity with electronic medical records (EMR) systems.
• Experience in RIS (Radiology Information System) is a BONUS.

Responsibilities:

• Assist patients with inquiries and appointments.
• Answer inbound calls and respond to patient queries in a professional and compassionate manner.
• Manage the intake of members or the admission/discharge information post notification.
• Handle resolution/inquiries from members and/or providers.
• Provide and handle eligibility, benefits of coverage, claims, and prior authorization.
• Provide support and assistance to patients throughout their healthcare journey.
• Schedule and reschedule appointments accurately.
• Follow up with patients regarding payment and insurance matters.
• Maintain patient records and confidentiality.