IT Service Manager

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Requirements:

• Experience with MDM solutions such as Kandji, Hexnode, or JAMF.
• Familiarity with Apple operating systems, hardware, and software.
• Experience with Google Workspace Suite.
• Knowledge of identity providers such as Okta.
• Ability to deliver responsive technology support and perform hands-on fixes.
• Experience managing IT asset inventory and lifecycle management programs.

Responsibilities:

• Independently manage a remote work IT environment for ~100 employees encompassing endpoints, applications, and business systems.
• Deliver responsive technology support to varied user types, including performing hands-on fixes, installing/upgrading software, and configuring systems.
• Manage onboarding and offboarding of team members as it relates to equipment and support, and deliver new hire IT orientation.
• Oversee IT vendors and manage IT asset inventory and lifecycle management program.
• Ensure DataGrail is spending its technology dollars on the right long-term solutions.