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Customer Success Associate - Latam (Remote)

Posted 2024-10-05

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💎 Seniority level: Entry, Previous experience working in Customer Support teams.

🔍 Industry: Payments processing

🗣️ Languages: English

⏳ Experience: Previous experience working in Customer Support teams.

Requirements:
  • Bachelor’s degree in administration, industrial engineering, communication, or a related field.
  • Passion for customer success and understanding client needs.
  • Previous experience in customer support teams.
  • Excellent interpersonal and communication skills.
  • Positive attitude.
  • Ability to learn quickly and be resourceful.
  • Fluency in written and spoken English.
  • Basic knowledge of SQL is a plus.
  • Excel skills are a plus.
Responsibilities:
  • Promote a 'customer first' environment at all times.
  • Build strong and welcoming client relationships.
  • Provide top-quality service to ensure customer satisfaction and strengthen relationships.
  • Handle customer interactions with diplomacy and tact.
  • Gauge customer’s technical ability and modify communication accordingly.
  • Be organized and detail-oriented, taking initiative and following up independently.
  • Acquire excellent product knowledge.
  • Identify and suggest areas for improvement.
  • Collaborate with various company departments.
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