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Customer Success Associate - Latam (Remote)

Posted 2024-11-08

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💎 Seniority level: Entry

🔍 Industry: Payments processing

🪄 Skills: Problem Solving

Requirements:
  • Reliable and detail-oriented individual.
  • Good communication and listening skills.
  • Self-motivated and a natural problem solver.
  • Ability to multi-task and work in a fast-paced environment.
Responsibilities:
  • Responsible for assisting customers experiencing operational or procedural difficulties with dLocal's products.
  • Update tickets with appropriate journal entries of activities.
  • Close tickets with resolution upon job completion.
  • Escalate complex or high-priority problems to appropriate support personnel.
  • Verify the effectiveness of suggested solutions through follow-up communication.
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  • Bachelor’s degree in administration, industrial engineering, communication, or any related field (in process or completed).
  • Passion for customer success and interest in understanding client needs.
  • Previous experience in Customer Support.
  • Excellent interpersonal and communication skills.
  • Great attitude.
  • Ability to learn quickly and resourcefully.
  • Fluent in written and spoken English.
  • Basic knowledge of SQL is a plus.
  • Excel skills are a plus.

  • Promote a 'customer first' environment at all times.
  • Build fun and welcoming client relationships.
  • Provide top-quality service complying with defined SLAs.
  • Handle customer interactions diplomatically.
  • Gauge customers' technical abilities for effective communication.
  • Be organized, detail-oriented, and proactive.
  • Maintain excellent product knowledge.
  • Identify and suggest areas for improvement.
  • Collaborate with various internal teams.
Posted 2024-10-05
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