Customer Experience Specialist shortlist (JAMAICA ONLY)

Experience working in a call center within the past 2 years. Ability to adapt English accent to American English. Strong organizational and time management skills. Excellent communication and interpretation abilities. Proficiency in Microsoft Office, Google Suite, and equivalent software. Attention to detail and ability to multitask effectively. Strong problem-solving and critical-thinking skills. Ability to work independently and within a team. Familiarity with CRM tools or similar platforms. Reliable internet connection (at least 10 MBPS Download and Upload) and functional home office setup. A working computer (Intel Core i3-7100U or newer and 8 GB of RAM or more) with updated software. Quiet workspace conducive to professional phone or video calls.

Handle incoming customer inquiries and support requests. Provide accurate and timely information to customers. Resolve customer issues and escalate when necessary. Maintain records of customer interactions in the CRM system.