Customer Experience Specialist shortlist (JAMAICA ONLY)

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Requirements:

• Experience working in a call center within the past 2 years.
• Ability to adapt English accent to American English.
• Strong organizational and time management skills.
• Excellent communication and interpretation abilities.
• Proficiency in Microsoft Office, Google Suite, and equivalent software.
• Attention to detail and ability to multitask effectively.
• Strong problem-solving and critical-thinking skills.
• Ability to work independently and within a team.
• Familiarity with CRM tools or similar platforms.
• Reliable internet connection (at least 10 MBPS Download and Upload) and functional home office setup.
• A working computer (Intel Core i3-7100U or newer and 8 GB of RAM or more) with updated software.
• Quiet workspace conducive to professional phone or video calls.

Responsibilities:

• Handle incoming customer inquiries and support requests.
• Provide accurate and timely information to customers.
• Resolve customer issues and escalate when necessary.
• Maintain records of customer interactions in the CRM system.